Refund Policy

Our Policy Lasts 14 Days

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. If within 14 days and your research work has NOT begun, then we can offer a full refund, minus $100 administration fee. If within 14 days and your research work has begun, then we cannot offer you a full refund; however, we can work with you to identify a partial refund. Your refund is subject to a $100 administration fee.

Consumers have a right to cancel any ordered Service without specifying a reason, within fourteen (14) days from the order date. In order to exercise the Right to Cancellation, the User should notify RecordClick of their intention to exercise this right at info@recordclick.com. For physical products shipping costs are not refunded for cancellations.

Cancellation also assumes that the consumer returns any shipped products in unaltered state. Cancellation is not possible if the product has been destroyed/used/damaged. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

* Gift cards
* Downloadable software products
* Purchase certificates, records, or other 3rd party documentation

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@recordclick.com.

Exchanges (if applicable)

We do not offer any exchanges.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please contact info@recordclick.com for arrangements.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on the refund, the time it may take to process a refund, may vary. We strive to process refunds quickly.